Subscriber Information

Subscribers get no-fee ticket exchanges and early access to the best seats at a discount. Choose any three or more performances to become a subscriber and save 15% on your tickets. Subscribe today.

Subscribers may call our Subscriber Helpline at (voice) 703-993-7700 to receive personalized service. Our staff will be happy to assist you with directions, restaurant suggestions, or any other questions that you might have.

Yes. As a subscriber, you qualify to receive a 15% discount on tickets to any additional Hylton Presents, Hylton Family Series, Matinee Idylls, and American Roots Series events that you purchase. This discount is available at the Hylton Performing Arts Center Ticket Office, by calling the Subscriber Helpline at (voice) 703-993-7700, or by logging into your account.

No-fee ticket exchanges are a subscriber-only privilege. It’s easy and you may exchange as often as necessary for tickets in the Hylton Presents, Hylton Family Series, Matinee Idylls, and American Roots Series season.

You may exchange your tickets at the Hylton Performing Arts Center Ticket Office or by using the return envelope included with your tickets. All exchanges must be completed by the day before the date on the ticket that is being exchanged. Though your tickets need to be returned to the Hylton Performing Arts Center Ticket Office, you are welcome to call the Subscriber Helpline at (voice) 703-993-7700, and discuss your exchange with our Ticket Office staff. Our staff will help you determine the best way for you to complete your exchange.

As a subscriber, you may also exchange your tickets online in your account once the season begins. Once logged into your account, click on “My Ticket Inventory” in the top navigation. Then select “Exchange Tickets” from the Ticket Action dropdown menu and select tickets from your list of events below. You can choose from a list of other Hylton Presents events and select new seats. You may also access available account credit online through your account. A credit card is required in case identification is needed for any follow-up customer service. If the amount of credit available is sufficient to pay for your order, your credit card will not be charged.

​​​​​​​If you arrive early for a performance, the Ticket Office staff will be pleased to help you with your exchange for a future event. Please note, however, that within 30 minutes of a performance start time, the Ticket Office will only transact business for that event. Ticket Office staff members are also available during the intermission at most performances to assist with exchanges for future events.

​​​​​​​If the new tickets have a greater value than those that you are exchanging, you will pay the difference in price. If the new tickets have a lesser value, you will not receive a refund of the difference. However, this difference will be made available to you as account credit or can be considered a donation to the Hylton Performing Arts Center, (tax-deductible as allowed by law).

Patrons are welcome to exchange into any event in the same season of Hylton Presents, Hylton Family Series, Matinee Idylls, and American Roots Series. You may also turn your tickets back in to the Hylton Performing Arts Center as a contribution that is tax-deductible as allowed by law, as long as you do so prior to the event. Ticket donations cannot be accepted after the performance date has passed. This will allow the Ticket Office to sell your tickets to someone else, and you will receive a letter in the mail from the GMU Foundation acknowledging your donation.

Hylton Presents subscribers may apply the value of their subscription tickets toward the purchase of full-price tickets for Great Performances at Mason performances at the Center for the Arts on Mason’s main campus in Fairfax. Performances by Arts Partners at the Hylton Performing Arts Center are not eligible for exchange.

Don’t worry. Simply call the Subscriber Helpline at (voice) 703-993-7700. When you arrive for the performance, the Ticket Office staff will have replacement tickets waiting for you.

Yes. Log into your account to manage your subscription, change your contact information, reprint your tickets, exchange your tickets for another performance, donate tickets back to the Hylton Performing Arts Center, or forward them to another person. Call the Ticket Office at (voice) 703-993-7700 if you need assistance logging into your account.

Use our convenient plan to spread payments over several months . Please request a payment plan when ordering by phone or in person . The deadline to enroll in a payment plan is May 22 . Payment plans must be charged to a credit card (VISA, MasterCard, or American Express) that must remain current until the final payment has been received . Payments will be divided into three equal parts . The first payment will be charged on May 22, the second payment will be charged on June 19, and the final payment will be charged on July 24. Tickets will not be distributed until the final payment has been received.

Seating priority is based on the date a subscriber’s order is received at the Ticket Office. Friends of the Hylton Center members receive highest priority. Tickets are mailed to subscribers in late July. Note: Friends of the Hylton Center priority period begins two weeks prior to the general public on-sale date for subscriptions.

All subscription orders are subject to a one-time $15 handling charge in lieu of individual ticket purchasing fees. The handling charge subsidizes the ticket delivery cost of the subscription packet and the subscriber benefits. This charge is applied to orders purchased online, over the phone, and in person.

Friendly house staff members are stationed throughout Merchant Hall and the Gregory Family Theater prior to each performance to help guide you to your seats. 

Please allow plenty of travel time to reach the Hylton Performing Arts Center and for parking. As a courtesy to the artists and our patrons, the Hylton Performing Arts Center strives to start all performances on time. Patrons arriving after the start of a performance will be seated at an appropriate break and in an appropriate location, as determined by house management, and according to artists’ requirements.

The Hylton Performing Arts Center provides accessible services for all patrons. Patrons planning to utilize accessible seating, or in need of interpretation requests should call the Hylton Performing Arts Center Ticket Office at (voice) 703-993-7759 for information on accessible parking and seating areas. FM hearing devices, large print and braille programs and other adaptive services are available for your convenience and comfort. Please contact the Ticket Office at least two weeks in advance of the performance with any interpretation requests. More information about accessible options at the Hylton Performing Arts Center.

​​​​​​​All patrons, regardless of age, require a ticket. Children and youth through grade 12 may join a subscriber for any Hylton Presents event at half of the regular price.

There are many events identified as “All Ages” events, which we deem as most suitable for audience members of all ages, including children, to enjoy together are identified by this all ages symbol. In an effort to ensure an exceptional experience for all of our patrons, we recommend that children attending events other than “All Ages” be at least six years of age. More information for families at the Hylton Performing Arts Center.

The Lost and Found is located at the Courtesy Desk directly behind the Ticket Office. Hylton Center patrons can also call (voice) 703-993-7759 if they discover that they have left something behind.

Come early for our popular Pre-Performance Discussions. Enjoy a lively forum led by a local expert or the artists themselves. Discussions begin 45 minutes prior to most Hylton Presents events, last about 30 minutes, and are free for ticket holders. Learn more about activities prior to performances.

The Hylton Performing Arts Center makes every effort to present scheduled performances even in the event of inclement weather. However, there are times when extraordinary weather conditions cause an event to be canceled or rescheduled. Please check the website homepage or call the Ticket Office at (voice) 703-993-7759 for performance updates. If an event is canceled or rescheduled, you will be contacted by email to notify you of your options