What to Expect

Please call the Ticket Office at 703-993-7700 if you have lost your tickets. 

Friendly house ushers are stationed throughout the theater prior to each performance to help guide you to your seats. 

Please allow plenty of travel time to reach the venue. As a courtesy to the artists and our patrons, the Hylton Performing Arts Center strives to start all performances on time. Patrons arriving after the start of a performance will be seated at an appropriate break and in an appropriate location, as determined by house management, and according to artists’ requirements. 

All patrons, regardless of age, must have a ticket. Children and youth through Grade 12 may join a ticket holder for any Hylton Presents event at half of the regular price. There are many events identified as “Family Friendly Events” which we deem as most suitable for families with younger children to enjoy together. In an effort to ensure an exceptional experience for all of our patrons, we recommend that children attending events other than “Family Friendly” be at least six years of age. 

The Lost and Found is located with the Front of House staff. Hylton Center patrons can also call 703-993-7700. Lost wallets and cell phones that are found are kept in the Hylton Center safe. 

The Hylton Center makes every effort to present scheduled performances even in the event of inclement weather. However, there are times when extraordinary weather conditions cause an event to be canceled or rescheduled. Please call the Ticket Office at 703-993-7700 or check the website homepage for performance updates. If an event is canceled or rescheduled, you will be contacted by phone or email to notify you of your options regarding exchanges or refunds. Please contact the Ticket Office if your phone number and/or email address have changed. 

The Hylton Center provides access for patrons with disabilities. The following accommodations are available at performances for your convenience: Assisted Listening Devices, Large print programs, and Transfer Wheelchairs. If there is a need for open captioning, ASL Interpretation, or Braille programs, please let the ticket office know 2 weeks ahead of time. Patrons with accommodation needs should call the Hylton Center Ticket Office at 703-993-7700 for information on accessible parking and seating areas. More information about accessible options at the Hylton Center 

Tickets for events presented by the Hylton Center can be purchased online at HyltonCenter.org, You may call 703-993-7700 to purchase tickets over the phone, or you can visit the Ticket Office in person during our regular business hours.   

If you require accessible seating, please indicate so when purchasing your ticket. Our team will contact you regarding any accommodations needed for your visit. You may also contact us at  hylton@gmu.edu ​or call 703-993-7700 and visit our accessibility page to learn more. 

Yes, when you purchase your tickets, select the digital ticket option in the cart online or let the ticket seller assisting you know your preference. You will receive an email from ordertracking@tickets.com with a link in the body of the email to either print your tickets or open up digital tickets on your phone. When presenting your tickets to an usher, please make sure the barcode is visible and turn up the screen brightness on your phone.   

Ticket pick-up, or Will Call, will be located at the Hylton Center Ticket Office, right inside the Hylton Center lobby, beginning one hour prior to the start of events.  

If tickets are still available for sale, you may purchase your ticket at the Ticket Office beginning one hour prior to the start of events taking place in Merchant Hall. Credit cards, cash, and checks will be accepted. 

Please contact the Ticket Office before the performance to let them know that you will not be able to attend. The Ticket Office will assist you in donating the value of your tickets back to the Hylton Center. 

Ticket Options: 

• Donation: Donate the cost of the tickets back to the Hylton Center as an in-kind contribution and receive an acknowledgement letter for tax purposes from the GMU Foundation. 

Season subscriptions are available for Hylton Presents, Matinee Idylls, American Roots, and Hylton Family Series events.